FAQs

• My new home is nearing completion! What happens now?

  A few weeks prior to your home being ready for possession, our homeowner support team will contact you to confirm a date for your homeowner orientation. This is when a Woodbridge customer care representative will walk you through your home, providing information on such items as the mechanical (heating, plumbing and electrical) and appliances. At this time, we’ll review with you the warranty information, provide maintenance tips and answer any questions you may have. This is also your chance to inspect the condition of your home to ensure it meets completion standards.

• When do I get possession of my new home?

  Following home orientation, you will receive details on your home closing, including closing date, key turnover and possession. Notices are sent approximately two weeks prior to closing. A key turnover appointment date and time will be confirmed with you. At this appointment, you will receive keys/fobs and information on property common areas, including parking and storage facilities (if applicable), as well as contact information for your property manager. The following day is your possession date when you will be able to move in to your new home!

• I’ve moved in and have questions. How can I reach you?

  Homeowner manuals and Woodbridge contact information is available through our Homeowner Portal. This is also where you can make service requests. Once a service request has been submitted, it is reviewed by our Homeowner Support Team. A member of the team will in touch with you to schedule an appointment.